How licenses are sold
Licenses are sold on this website, per node, with every feature in every plan. The plans, the free trial and a calculator against other panels' list prices are on the pricing page.
What reaches us from your panel
You run the panel on your own server. We don't host it or sign in to it, and your customers, their servers and your billing stay with you. The panel contacts this website to check its license and to look for updates. It sends us more only when your staff use Report a problem, which opens a ticket with the panel's diagnostics.
If a license lapses, your staff pages lock until it's sorted out. Your customers' servers, their pages and the billing modules keep working.
How releases ship
Every release and the node agent inside it are signed, and panels check the signature before they install anything. Each release is listed with its notes in the changelog, and staff install it from Administration → Updates. How releases are protected and how to report a vulnerability are on the security page.
Getting help
Open a ticket from your account, or use Report a problem in the panel. Questions before you buy go through the contact form. Your customers contact you, and nothing in the panel sends them to us.